Common Problems with Online Shopping
 
Common Problems with Online Shopping

Despite the many advantages of online shopping there are also problems which may occur with this type of shopping. These problems such as ordering the wrong item, receiving the wrong item and the need to return an item can often be significant enough to make a potential online shopper reconsider the decision to purchase an item online. Although these problems are some of the most common which occur in online shopping they do not necessarily happen frequently. However, when these problems do occur they can cause a great deal of stress and frustration for the online shopper. This article will discuss some of these common problems in an attempt to help the reader make a wise decision about whether or not to purchase an item online.

Ordering the Wrong Item

When shopping in traditional stores it is quite difficult to accidentally purchase the wrong item because the sales process typically involves the consumer physically carrying the item up to the sales counter to make the purchase. However, in online shopping where the consumer never physically handles the item before the purchase is complete and the item delivered it is certainly possible to purchase the wrong item. This can occur when the shopper uses the website to make the purchase and clicks on the wrong item or when the consumer contacts customer service to make the purchase and provides the wrong product number. Even if the consumer clicks on the correct product and provides an accurate product number he may still make a mistake in the ordering process if there are options such as size or color associated with the item. This problem can be rather troubling because the consumer will be disappointed when the incorrect item is received.

Receiving the Wrong Item

Even when online shoppers do not make mistakes during the ordering process it is still possible for the consumer to receive the wrong item. This often occurs when the orders are filled by hand and a mistake is made in the warehouse. A warehouse maker may ship the wrong item completely or may ship the correct item in the wrong size or color. Again the consumer will likely not know a mistake was made until the order arrives. The online retailer will likely take responsibility for returning the incorrect item and will ship the correct item as soon as possible. However, this may not completely correct the problem in all cases. For example a consumer who purchased an item for a specific event may not receive the replacement item in time for the event.

The Need to Return an Item

In situations where the online shopper orders the wrong item as well as situations where the online retailer mistakenly ships the wrong item there may be a need to make returns. Although this may not seem to be a huge problem it can be particularly troubling for some consumers. In particular online shoppers who opt to do their shopping online specifically because they work odd hours may have a great deal of difficulty making returns. This is because the process of shipping the item back to the online retailer will generally involve taking the item to a post office. Depending on the hours in which the consumer works, it may be difficult to get to a post office during regular business hours and may require the shopper to take time off from work to make the return.



Word count 574

Search
Recommended Resources
Amazon Customer Support Amazon.com Customer Support has made significant improvements in the last couple of years. Their service phone number ...
read more

Bad Online Customer Support There are many things that customers look for when it comes to online customer support. The ...
read more

Common Problems with Online Shopping Despite the many advantages of online shopping there are also problems which may occur with ...
read more

Contacting Customer Service When Online Shopping Online shoppers often need to deal with customer service representatives from the online retailer ...
read more

Correcting Mistakes When Online Shopping As with any type of shopping it is possible to make mistakes during the process ...
read more

Dealing with Defective Items When Online Shopping One of the most frustrating aspects of online shopping is definitely dealing with ...
read more

Dell Online Customer Support Dell is one of the largest computer and consumer electronics manufacturers in the world. Founded in ...
read more

Easy Returns with Online Shopping One of the main concerns potential online shoppers have about the process of shopping online ...
read more

Extraordinary Customer Support Extraordinary customer support is the best tool to ensure loyal customers, who will remain loyal to your ...
read more

Finding Product Reviews before Online Shopping The ability to find product reviews before online shopping is very useful for online ...
read more

Finding Rare Items through Online Shopping For many online shoppers the ability to find rare items is one of the ...
read more

How Does Online Customer Support Work? In today's world every company has a customer support unit to provide help and ...
read more

Improving Online Customer Support In today's customer centric economy, companies have to push forward a lot in providing great experience ...
read more

Is Online Shopping Secure? Whether or not online shopping is secure is one question which gets asked over and over ...
read more

Microsoft Online Customer Support Microsoft Corporation is one of the most successful computer hardware, software and consumer devices manufacturers in ...
read more

Online Customer Support Problems A successful online business is determined by not only the amount of traffic to the website ...
read more

Online Customer Support versus Help Desk In today's world customer satisfaction has become an important factor in overall growth of ...
read more

Online Shopping During the Holidays Shopping online during the holidays is quickly becoming one of the most popular options for ...
read more

Online Shopping For Appliances The Internet is an excellent option for consumers who are looking to purchase appliances. From small ...
read more

Online Shopping for Clothing There are a variety of online retailers selling clothing. This includes traditional stores that also have ...
read more

Online Shopping for Collectibles Online shopping for collectibles is a very popular option. This is especially true in the case ...
read more

Online Shopping For Used Items Online shopping for used items is quickly becoming a fashionable alternative to frequenting garage sales ...
read more

Online Shopping with Auction Websites In most cases online shopping is very similar to shopping in traditional stores with the ...
read more

Placing an Order When Online Shopping Online shoppers have a variety of options available to them for placing an order. ...
read more

Popular Websites for Online Shopping With the increasing popularity of online shopping has come a variety of new opportunities for ...
read more

Reading Fine Print When Online Shopping Online shopping offers a wide range of advantages to shoppers but there are some ...
read more

Review: Apple Online Customer Support Apple Inc. is leading computer hardware, software and consumer devices company known around the world ...
read more

Review: HP Online Customer Support The HP Online Customer support provides one of the best services in the world of ...
read more

Review: IBM Customer Support IBM offers a superb Administrative Support online, which gives complete information on contracts, invoices, payments and ...
read more

Savvy Online Shopping Savvy shoppers and bargain hunters are certainly not a new phenomenon. Ever since stores introduced the idea ...
read more

The Importance of Customer Service A customer will always judge the performance of your product with every single interaction. With ...
read more

The Benefits of Online Shopping Online shopping is becoming increasingly popular for a variety of reasons. There are certainly outside ...
read more

The Dangers of Online Shopping Although there are many who enjoy online shopping, there are others who have fears about ...
read more

The Hassles of Online Shopping Online shopping offers a variety of benefits to the consumer such as the ability to ...
read more

Tips to Provide Superior Online Customer Service Everyone who deals with customers or clients knows the importance of building a ...
read more

Types of Online Customer Support With the advancement of technology methods to provide online support have also increased and evolved. ...
read more

Using Live Chats to Reinforce Customer Support In today's fast paced world everybody wants an instant answer to their queries ...
read more

What is Online Customer Support? What is Online Customer Support? The answer to this question lies in the question itself ...
read more

What To Do When you Cannot Get Customer Support Most companies of today are available on the web. Through the ...
read more

When Online Shopping is Not Ideal There are a number of distinct advantages to online shopping. Some of these advantages ...
read more

Why is Online Customer Support Important? Online Customer Support System has become an important business functionality that is ubiquitously found ...
read more

Why the Customer is King In any business the aim is to get revenue and make profits. How then does ...
read more

Main Menu
Home
Sitemap


website monitoring
Articles
Amazon Customer Support

Bad Online Customer Support

Common Problems with Online Shopping

Contacting Customer Service When Online Shopping

Correcting Mistakes When Online Shopping

Dealing with Defective Items When Online Shopping

Dell Online Customer Support

Easy Returns with Online Shopping

Extraordinary Customer Support

Finding Product Reviews before Online Shopping

Finding Rare Items through Online Shopping

How Does Online Customer Support Work?

Improving Online Customer Support

Is Online Shopping Secure?

Microsoft Online Customer Support

Online Customer Support Problems

Online Customer Support versus Help Desk

Online Shopping During the Holidays

Online Shopping For Appliances

Online Shopping for Clothing

Online Shopping for Collectibles

Online Shopping For Used Items

Online Shopping with Auction Websites

Placing an Order When Online Shopping

Popular Websites for Online Shopping

Reading Fine Print When Online Shopping

Review: Apple Online Customer Support

Review: HP Online Customer Support

Review: IBM Customer Support

Savvy Online Shopping

The Importance of Customer Service

The Benefits of Online Shopping

The Dangers of Online Shopping

The Hassles of Online Shopping

Tips to Provide Superior Online Customer Service

Types of Online Customer Support

Using Live Chats to Reinforce Customer Support

What is Online Customer Support?

What To Do When you Cannot Get Customer Support

When Online Shopping is Not Ideal

Why is Online Customer Support Important?

Why the Customer is King

 

Disclaimer: The Publisher has strived to be as accurate and complete as possible in the creation of this website, notwithstanding the fact that he does not warrant or represent at any time that the contents within are accurate due to the rapidly changing nature of the Internet.

This site is a common sense guide to Common Problems with Online Shopping. In practical advice websites, like anything else in life, there are no guarantees of income made. Readers are cautioned to reply on their own judgment about their individual circumstances to act accordingly.

This site is not intended for use as a source of legal, business, accounting or financial advice. All readers are advised to seek services of competent professionals in legal, business, accounting, and finance field.

Any perceived slights of specific people or organizations are unintentional.

Home| Sitemap|Budget Hosting

7.my © All Rights Reserved.